A moment you might know
The call gets difficult, and you're already talking.
The customer raises the objection your account executive was hoping wouldn't come up. There's a second of hesitation. You unmute and answer it yourself. It works, the call moves on, and nobody mentions it afterwards.
On the next call, your account executive hesitates a little longer, because by now everyone knows you'll step in.
Many of the sales leaders I've trained describe this same urge: jumping in early and solving it yourself instead of letting the team find the answer. It's the reflex of the top seller you were before you led the team, and it still works. That's what makes it hard to let go.
That moment is where coaching starts. You learn to notice the urge before you act on it, and to consciously give the moment back to your team.